Open-ended questions invite people to share what matters most to them, in their own words. They help patients and families feel heard while giving healthcare professionals the context needed to respond with care.

With Patients

• “What has this experience been like for you so far?”
• “What are you hoping to understand better today?”
• “What worries you most about the next step?”
• “How is treatment affecting your day-to-day life?”
• “What would feeling supported look like for you right now?”
• “Who are the important people you want involved in your care?”

With Families and Caregivers

• “What questions have come up for your family since the last visit?”
• “What have you noticed about how your loved one is coping?”
• “What information would help you feel more prepared?”
• “What is most challenging for you at home right now?”
• “How would you like to be included in these conversations?”

With Colleagues

• “What are you noticing about this patient’s needs or concerns?”
• “How do you see the situation from your role?”
• “What support would help you provide the best care?”
• “What have we already tried, and what did we learn?”
• “What is one thing we could do differently in our next conversation?”